Both plans work to the same published specification for your document - the same size, background colour, head height and eye position. The difference is who does the work: on the free plan you crop to the specification yourself using the measurements listed on the page, and the AI Automatic plan does that cropping, alignment and background correction for you.

No - the free plan has no download charge at all. And if you choose the paid AI Automatic plan, you only pay once you are happy with the photo: we generate it first and show you a before-and-after slider, with your original photo on one side and the AI version on the other, so you can drag between them and judge the result. The payment step comes after that, so you never pay for a photo you have not seen.

Yes - a phone photo is what most people upload, and any recent phone has far more resolution than a document photo needs. Stand about an arm and a half from a plain, evenly lit wall, have someone else hold the phone at your eye level rather than shooting a selfie at arm's length, and avoid direct flash or a bright window behind you. Frame it loosely enough to include your shoulders and upper body: a photo zoomed in tight on the face cannot be cropped back out and will be rejected at upload.

We hold the published specification for every document we support - photo size, background colour, head height and eye position - and those exact numbers drive the editor, so the crop is measured against them rather than eyeballed. The AI Automatic plan applies them for you. Every document page also lists that document's full requirements and its Do's and Don'ts, so you can check your own photo against them before you submit. What we cannot control is the source photo: lighting, focus, expression and what you are wearing are still down to you, and the accepting authority always has the final say.

It is free, and there is no download charge. The free plan is ad-supported: upload a photo, choose your country and document, and download the finished file at the exact size that document requires. The paid AI Automatic plan is optional - it adds background replacement, biometric face positioning and photo enhancement - but nothing is locked behind it, and you never pay per copy.

AI Automatic does the whole edit for you in about a minute: it corrects the background to the shade your document specifies, and crops, zooms and aligns your face to the official biometric measurements instead of you dragging the crop by hand. You get an immediate digital download - one web-sized photo under 100kb for online applications, one HD photo, and 7 printable sheets in A4, 6x4, A5, 7x5, 3.5x5, letter and legal, with up to 40 photos on a sheet to print yourself or at Walmart, CVS, Walgreens or any drug store, and no ads. It costs $2.99, down from $3.99, shown on the plan selector before you pay, and the free plan remains available with no download charge. Printing and postage are not included - you print the sheets yourself.

Only if your application is a paper one. For an online application you download a single digital file, already compressed under the upload limit where the country enforces one, and attach it to the form. For a printed application we lay your photo out as a full sheet, so one print at a photo counter, pharmacy or home printer gives you several copies on 6 x 4 inch (4R) or A4 photo paper. Use the finish your document specifies, and print borderless where no border is allowed.